> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unstructured.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

<Note>
  First time creating a connector? [Read this first](/pipelines/connector-first-time-reqs).
</Note>

Ingest your files into Unstructured from Zendesk.

The requirements are as follows.

<iframe width="560" height="315" src="https://www.youtube.com/embed/f2yeXwSvZtE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />

* A [Zendesk account](https://www.zendesk.com/register/).
* Your [Zendesk subdomain](https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain), for example, the `<organization>` part of `<organization>.zendesk.com`.
* The login email address for your Zendesk account.
* An [API token](https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_tcb_fk1_2yb) (not an OAuth token) for your login email address.

To create the source connector:

1. On the sidebar, click **Connectors**.
2. Click **Sources**.
3. Cick **New** or **Create Connector**.
4. Give the connector some unique **Name**.
5. In the **Provider** area, click **Zendesk**.
6. Click **Continue**.
7. Follow the on-screen instructions to fill in the fields as described later on this page.
8. Click **Save and Test**.

Fill in the following fields:

* **Name** (*required*): A unique name for the connector.
* **Subdomain** (*required*): The subdomain of your Zendesk site, for example the `<organization>` part of `<organization>.zendesk.com`.
* **Email** (*required*): The email address of the user account that has access to the Zendesk subdomain.
* **API Token** (*required*): The API token (not an OAuth token) for the user account. For more information, see [Managing access to the Zendesk API](https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token).
* **Item type**: The type of item to parse. Allowed values include `tickets` and `articles`. If no value is provided, the default is `tickets`.
* **Batch size**: The maximum number of items to structure per batch. The default is `2`.

## Learn more

* <Icon icon="blog" />  [Unlock Customer Support Knowledge: Unstructured Integrates with Zendesk](https://unstructured.io/blog/unlock-customer-support-knowledge-unstructured-integrates-with-zendesk)