> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unstructured.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Requesting support

<Tip>
  If you are having an issue with Unstructured, try checking the [Issues](/support/issues/overview) section first
  to see if your issue has already been addressed.
</Tip>

To request support, do the following:

* If you are using the [Unstructured open source library](/open-source/introduction/overview),
  request support by creating a new message in the **#general**
  channel in the [Unstructured Slack community](https://short.unstructured.io/pzw05l7).
* For Unstructured software-as-a-service (Saas) accounts, including legacy pay-as-you-go,
  [Let's Go](https://unstructured.io/pricing) and [Pay-As-You-Go](https://unstructured.io/pricing) accounts,
  email Unstructured Support at [support@unstructured.io](mailto:support@unstructured.io).<sup>\*</sup>
* For Unstructured [Business](/business/overview) accounts,
  contact your assigned Unstructured Account Executive (AE) or Customer Success Manager (CSM) for access to your
  dedicated Customer Support Portal.
  If you do not know who your assigned AE or CSM is,
  email Unstructured Support at [support@unstructured.io](mailto:support@unstructured.io).<sup>\*</sup>

It is critical that you route your support requests appropriately, as follows. Incorrect routing can result in delayed or no response, and
any related service level agreement (SLA) commitments by Unstructured will not be honored.

* **Support requests for paid Unstructured accounts (except for **Business** accounts) must only be emailed to Unstructured Support at
  [support@unstructured.io](mailto:support@unstructured.io)**. These kinds of support requests, if submitted by any other means,
  might take longer to receive a response from Unstructured Support—or they might not be responded to at all.
* **Support requests for Unstructured **Business** accounts must only be directed to your
  assigned Unstructured Account Executive (AE) or Customer Success Manager (CSM).** These kinds of support requests, if submitted by any other means,
  might take longer to receive a response from Unstructured Support—or they might not be responded to at all.
* **Support requests for the Unstructured open source library must only be posted in the #general channel in the Unstructured Slack community**.
  These kinds of support requests, if submitted by any other means, will not be responded to.

<sup>\*</sup> Before contacting Unstructured Support, please ensure that you consult the
latest version of the [Unstructured Shared Responsibility Model](/support/shared-responsibility) to check
who owns resolution of the issue you are experiencing. If you contact Unstructured Support about an issue for
which the Model states that the customer is ultimately responsible, Support could return the unresolved issue
back to you and take no further action.