> ## Documentation Index
> Fetch the complete documentation index at: https://docs.unstructured.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

<Note>
  If you're new to Unstructured, read this note first.

  Before you can create a source connector, you must first sign in to your Unstructured account:

  * If you do not already have an Unstructured account, [sign up for free](https://unstructured.io/?modal=try-for-free). After you sign up, you are automatically signed in to your new Unstructured **Let's Go** account, at [https://platform.unstructured.io](https://platform.unstructured.io).
    To sign up for a **Business** account instead, [contact Unstructured Sales](https://unstructured.io/?modal=contact-sales), or [learn more](/ui/overview#how-am-i-billed%3F).
  * If you already have an Unstructured **Let's Go**, **Pay-As-You-Go**, or **Business SaaS** account and are not already signed in, sign in to your account at
    [https://platform.unstructured.io](https://platform.unstructured.io). For other types of **Business** accounts, see your Unstructured account administrator for sign-in instructions,
    or email Unstructured Support at [support@unstructured.io](mailto:support@unstructured.io).

  After you sign in, the [Unstructured user interface](/ui/overview) (UI) appears, which you use to create your source connector.

  After you create the source connector, add it along with a
  [destination connector](/ui/destinations/overview) to a [workflow](/ui/workflows). Then run the worklow as a
  [job](/ui/jobs). To learn how, try out the [hands-on UI quickstart](/ui/quickstart#remote-quickstart) or watch the 4-minute
  [video tutorial](https://www.youtube.com/watch?v=Wn2FfHT6H-o).

  You can also create source connectors with the Unstructured API.
  [Learn how](/api-reference/workflow/sources/overview).

  If you need help, email Unstructured Support at [support@unstructured.io](mailto:support@unstructured.io).

  You are now ready to start creating a source connector! Keep reading to learn how.
</Note>

Ingest your files into Unstructured from Zendesk.

The requirements are as follows.

<iframe width="560" height="315" src="https://www.youtube.com/embed/f2yeXwSvZtE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen />

* A [Zendesk account](https://www.zendesk.com/register/).
* Your [Zendesk subdomain](https://support.zendesk.com/hc/en-us/articles/4409381383578-Where-can-I-find-my-Zendesk-subdomain), for example, the `<organization>` part of `<organization>.zendesk.com`.
* The login email address for your Zendesk account.
* An [API token](https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_tcb_fk1_2yb) (not an OAuth token) for your login email address.

To create the source connector:

1. On the sidebar, click **Connectors**.
2. Click **Sources**.
3. Cick **New** or **Create Connector**.
4. Give the connector some unique **Name**.
5. In the **Provider** area, click **Zendesk**.
6. Click **Continue**.
7. Follow the on-screen instructions to fill in the fields as described later on this page.
8. Click **Save and Test**.

Fill in the following fields:

* **Name** (*required*): A unique name for the connector.
* **Subdomain** (*required*): The subdomain of your Zendesk site, for example the `<organization>` part of `<organization>.zendesk.com`.
* **Email** (*required*): The email address of the user account that has access to the Zendesk subdomain.
* **API Token** (*required*): The API token (not an OAuth token) for the user account. For more information, see [Managing access to the Zendesk API](https://support.zendesk.com/hc/en-us/articles/226022787-Generating-a-new-API-token).
* **Item type**: The type of item to parse. Allowed values include `tickets` and `articles`. If no value is provided, the default is `tickets`.
* **Batch size**: The maximum number of items to structure per batch. The default is `2`.

## Learn more

* <Icon icon="blog" />  [Unlock Customer Support Knowledge: Unstructured Integrates with Zendesk](https://unstructured.io/blog/unlock-customer-support-knowledge-unstructured-integrates-with-zendesk)