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Usage and billing calculations

  • Unstructured Transform does not bill your first 10,000 pages. Unstructured applies this 10,000-page credit once per account.
  • After the first 10,000 pages, Unstructured bills you each calendar month at a rate of $0.015 per page processed. Learn about how pages are determined.
  • After the first 10,000 pages, future page processing requests will begin failing unless you have upgraded to a Pay-As-You-Go plan. Learn how to upgrade.
Do you anticipate having Transform regularly process very large numbers of pages? Contact Unstructured Sales for volume pricing options and other benefits.

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Get usage and billing details

  1. Sign in to Unstructured Transform, if you have not already done so, at https://transform.unstructured.io
  2. If the Billing page is not visible, on the sidebar, click Billing.

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Upgrade to a Pay-As-You-Go plan

  1. Sign in to Unstructured Transform, if you have not already done so, at https://transform.unstructured.io
  2. If the Billing page is not visible, on the sidebar, click Billing.
  3. Click Upgrade to Pay-As-You-Go.
  4. Follow the on-screen directions to enter your credit card information.

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How pages are determined

Unstructured calculates a page as follows:
  • For these file types, a page is a page, slide, or image: .pdf, .pptx, and .tiff.
  • For .docx files that have page metadata, Unstructured calculates the number of pages based on that metadata.
  • For all other file types, Unstructured calculates the number of pages as the file’s size divided by 100 KB.
  • For non-file data, Unstructured calculates a page as 100 KB of incoming data to be processed.

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Dispute credit card charges or request a credit card refund

To raise an issue about an unpaid invoice that Unstructured has sent you, or to request a refund for an invoice that you have already paid, see Raise an invoice issue or request a refund in the Unstructured Support documentation.