- If you are using the Unstructured open source library, request support by creating a new message in the #general channel in the Unstructured Slack community.
- For Unstructured software-as-a-service (Saas) accounts, including legacy pay-as-you-go, Starter and Team accounts, email Unstructured Support at support@unstructured.io.*
- For Unstructured Enterprise accounts, including dedicated instance and in-VPC accounts, contact your assigned Unstructured Account Executive (AE) or Customer Success Manager (CSM) for access to your dedicated Customer Support Portal. If you do not know who your assigned AE or CSM is, email Unstructured Support at support@unstructured.io.*