The Unstructured Shared Responsibility Model defines the division of ownership and duties between Unstructured, customers, and the cloud service providers (CSPs) that Unstructured and customers rely on. The Model lists and clarifies who is ultimately responsible for specific aspects of physical and cloud infrastructure, security, and application services, ensuring each party understands not only its own obligations but the obligations of the other participating parties. This Model is regularly updated to reflect the latest additions and changes to Unstructured’s and the CSPs’ product and service offerings. Before you contact Unstructured Support, you are encouraged to review the latest version of the Model to check who owns resolution of the issue you are experiencing. If you contact Unstructured Support about an issue for which the Model states that the customer is ultimately responsible, Support could return the unresolved issue back to you and take no further action. To see the latest version of the Model, go to the Unstructured Trust Portal, scroll down to the “Topics and common questions” section, and expand the entry labelled “Shared Responsibility Model.”