Sources
Zendesk
If you’re new to Unstructured, read this note first.Before you can create a source connector, you must first sign in to your Unstructured account:
- If you do not already have an Unstructured account, sign up for free. After you sign up, you are automatically signed in to your new Unstructured Starter account, at https://platform.unstructured.io. To sign up for a Team or Enterprise account instead, contact Unstructured Sales, or learn more.
- If you already have an Unstructured Starter or Team account and are not already signed in, sign in to your account at https://platform.unstructured.io. For an Enterprise account, see your Unstructured account administrator for instructions, or email Unstructured Support at support@unstructured.io.
- A Zendesk account.
- Your Zendesk subdomain, for example, the
<organization>part of<organization>.zendesk.com. - The login email address for your Zendesk account.
- An API token (not an OAuth token) for your login email address.
- On the sidebar, click Connectors.
- Click Sources.
- Cick New or Create Connector.
- Give the connector some unique Name.
- In the Provider area, click Zendesk.
- Click Continue.
- Follow the on-screen instructions to fill in the fields as described later on this page.
- Click Save and Test.
- Name (required): A unique name for the connector.
- Subdomain (required): The subdomain of your Zendesk site, for example the
<organization>part of<organization>.zendesk.com. - Email (required): The email address of the user account that has access to the Zendesk subdomain.
- API Token (required): The API token (not an OAuth token) for the user account. For more information, see Managing access to the Zendesk API.
- Item type: The type of item to parse. Allowed values include
ticketsandarticles. If no value is provided, the default istickets. - Batch size: The maximum number of items to structure per batch. The default is
2.