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Add, view, or change payment details

The following information applies only to Unstructured Pay-As-You-Go accounts.To add, view, or change payment details for an Unstructured Business account, contact your Unstructured Account Executive (AE). If you do not know who your assigned AE is, email Unstructured Support at support@unstructured.io.
  1. If you are not already signed in, sign in to your Unstructured account.
  2. On the sidebar, click your user icon, and then click Account Settings.
  3. In the top navigation bar, click the Billing tab.
  4. Click Manage Payment; follow the on-screen instructions to add, view, or change your payment details; and then click Save card.

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View billing details

The following information applies only to Unstructured Pay-As-You-Go accounts.To view billing details for an Unstructured Business account, contact your Unstructured Account Executive (AE). If you do not know who your assigned AE is, email Unstructured Support at support@unstructured.io.
  1. If you are not already signed in, sign in to your Unstructured account.
  2. On the sidebar, click your user icon, and then click Account Settings.
  3. In the top navigation bar, click the Billing tab. Your account’s billing details are displayed.

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How is pay-per-page billing calculated?

Unstructured calculates a page as follows:
  • For these file types, a page is a page, slide, or image: .pdf, .pptx, and .tiff.
  • For .docx files that have page metadata, Unstructured calculates the number of pages based on that metadata.
  • For all other file types, Unstructured calculates the number of pages as the file’s size divided by 100 KB.
  • For non-file data, Unstructured calculates a page as 100 KB of incoming data to be processed.
The Billing tab shows your account’s current billing rate per page. To complete usage-related tasks in your account, see Account usage.