Organizational accounts

An organizational account is an Unstructured account that allows multiple users to access Unstructured resources and share billing. An organizational account contains a collection of Unstructured workspaces that can share resources with subsets of users within the account. An organizational account manages access its organization and the organization’s workspaces by inviting Unstructured personal account users. Any usage that occurs in an organizational account by any of its invited users is applied to the shared billing for that organizational account.

A workspace is a collection of Unstructured resources (such as connectors, workflows, jobs, and API keys) within an organization. This is different from a personal workspace, which is a collection of resources within an Unstructured personal account. An organizational account can have multiple workspaces.

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Organizational account architecture

Each organizational account operates independently of all other organizational accounts.

Each organizational account can have multiple workspaces. Each workspace operates independently of all other workspaces.

Each organizational account can have multiple users. Users can have access to multiple organizational accounts.

Each user also has a personal account, which operates independently of all other organizational accounts and personal accounts. Each personal account has a personal workspace, which operates independently of all other workspaces. Each user can add a seprate billing method to their personal account that will be applied only to usage in their personal account.

Within an organizational account, an invited user (also known as a member) can have access to multiple workspaces within that organizational account.

Each user must be explicitly added to the organizational accounts—and workspaces within those organizational accounts—that they are allowed to access.

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Create an organizational account

Only authorized Unstructured representatives can create organizational accounts. To request an organizational account to be created, contact your Unstructured sales representative, email Unstructured Sales at sales@unstructured.io, or complete the online Unstructured contact form.

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Access an organizational account

1. Depending on the location of the organizational account that you want to access, sign in to https://platform.unstructured.io, or sign in by using the URL for your organization’s self-hosted deployment of Unstructured.

2. In the top navigation bar, in the organizational account selector, select the name of the organizational account that you want to access.

   If the organizational account selector is not shown, or if the selector does not show the organizational account you want to access, then your user has not been added to that organizational account. To be added to the organizational account, contact one of the organizational account’s administrators.

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Add a member to an organizational account

To add a user to an organizational account as a member:

1. Depending on the location of the organizational account that you want to access, sign in to https://platform.unstructured.io, or sign in by using the URL for your organization’s self-hosted deployment of Unstructured.
2. In the top navigation bar, in the organizational account selector, select the name of the organizational account that you want to add the member to.
3. In the sidebar, above your user icon, click the Settings (gear) icon.
4. Click Manage Account.
5. In the top navigation bar, click Members.
6. Click New Member.
7. In the Add New Member dialog, enter the email address for the organizational account’s new member.
8. In the role selector, select the new member’s role for this organizational account.
9. Click Continue.

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Change an organizational account role for a member

1. Depending on the location of the organizational account that you want to access, sign in to https://platform.unstructured.io, or sign in by using the URL for your organization’s self-hosted deployment of Unstructured.
2. In the top navigation bar, in the organizational account selector, select the name of the organizational account that contains the member you want to change roles for.
3. In the sidebar, above your user icon, click the Settings (gear) icon.
4. Click Manage Account.
5. In the top navigation bar, click Members.
6. Click the member you want to change roles for.
7. Next to Role click the Edit (pencil) icon.
8. Select the new role.
9. Click the Accept (check mark) icon.

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Remove a member from an organizational account

1. Depending on the location of the organizational account that you want to access, sign in to https://platform.unstructured.io, or sign in by using the URL for your organization’s self-hosted deployment of Unstructured.
2. In the top navigation bar, in the organizational account selector, select the name of the organizational account that you want to remove the member from.
3. In the sidebar, above your user icon, click the Settings (gear) icon.
4. Click Manage Account.
5. In the top navigation bar, click Members.
6. In the list of members, click the member you want to remove.
7. In the member’s settings pane, click Remove Member.
8. Confirm the removal by clicking Continue.

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Permanently delete an organizational account

Only authorized Unstructured representatives can delete organizational accounts. To request an organizational account to be permanently deleted, contact your Unstructured sales representative, email Unstructured Sales at sales@unstructured.io, or complete the online Unstructured contact form.