Account billing
To ensure that your Unstructured account has continued access to Unstructured, you must have one of the following plans in place with Unstructured:
- A pay-per-page plan with valid payment details provided.
- A subscribe-and-save plan plan with a non-zero available budget.
- An enterprise agreement with Unstructured initiated by signing up through the For Enterprise page.
If you signed up for Unstructured through the For Enterprise page, or if you are using a self-hosted deployment of Unstructured or an Unstructured organizational account, the following information might apply differently to you. For details, contact Unstructured Sales at sales@unstructured.io.
Add, view, or change pay-per-page payment details
After you sign up for a pay-per-page plan, you must provide Unstructured with your payment details to continue using the service.
- Sign in to your Unstructured account, at https://platform.unstructured.io.
- At the bottom of the sidebar, click your user icon, and then click Account Settings.
- Click the Billing tab.
- Click Manage Payment Method, follow the on-screen instructions to enter or update your payment details, and then click Save card.
Switch from pay-per-page billing to a subscribe-and-save plan
Go to the Unstructured Subscribe & Save page and complete the on-screen instructions.
View pay-per-page billing details
- Sign in to your Unstructured account, at https://platform.unstructured.io.
- At the bottom of the sidebar, click your user icon, and then click Account Settings.
- Click the Billing tab. A billing overview for the current month and a list of your billing invoices are displayed.
View subscribe-and-save budget amounts
- Sign in to your Unstructured account, at https://platform.unstructured.io.
- At the bottom of the sidebar, click your user icon, and then click Account Settings.
- Click the Billing tab. The available and used budgets for your current plan are displayed.
Add budget to a subscribe-and-save plan
Email Unstructured Sales at sales@unstructured.io directly with your request.
How is billing calculated?
We calculate a page as follows:
- For these file types, a page is a page, slide, or image: .pdf, .pptx, and .tiff.
- For .docx files that have page metadata, we calculate the number of pages based on that metadata.
- For all other file types, we calculate the number of pages as the file’s size divided by 100 KB.
- For non-file data, we calculate a page as 100 KB of incoming data to be processed.
The Billing tab shows your account’s current billing rate per page.
To complete usage-related tasks in your account, see Account usage.