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Issue

When you try to sign in to Unstructured, you get an error that contains text similar to the following: 
Error in getAuthenticatedUser
This error can prevent you from accessing your Unstructured account dashboard or performing other actions in your Unstructured account.

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Possible causes

  • Unstructured is having trouble verifying your login session.
  • Your Unstructured login session has expired.
  • Your web browser’s cache or cookies are causing some kind of conflict.
  • There is a temporary issue with Unstructured’s authentication service.

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Possible solutions

  • Log out of your Unstructured account completely, if you can. To do this, in the Unstructured user interface, on the sidebar, click your user icon, and then click Logout.
  • Clear your web browser’s cache and cookies for the Unstructured website.
  • Close and then reopen your web browser, and then try to sign in again to your Unstructured account.

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Additional resources

To ask questions or get additional help with this issue, see requesting support.